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DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative (remote from Spain), you will be part of our team of game-changers who are powering the brands of the future in healthcare.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
- Efficiently organize and book appointments for customers
- Make outbound calls to follow up on appointments and customer inquiries
- Manage multiple tasks and priorities within a fast-paced environment
- Perform various back-office tasks to support customer service operations
- Provide excellent customer service both via phone and email
- Gather and document all necessary information during customer interactions to ensure high-quality service
- Continuously update knowledge of the company's services and procedures
- Maintain a professional demeanour, even in stressful situations
REQUIREMENTS
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual in Flemish or Dutch
- Possess excellent organizational, listening and communication skills
- Are detail oriented, open-minded, communicative and adaptable to different types of customers
- Can work effectively in a fast-paced, multitasking environment
It will be a plus if you have:
- Interest in the healthcare industry
- Previous experience in customer service or Backoffice
- Experience with Salesforce
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.