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Client Solutions Consultant with German and English

Remote , Bulgaria

TELUS Digital Bulgaria

Mandatory:

English Advanced

German Proficiency

Company

TELUS Digital Bulgaria

Employment type

Full time

Experience

Entry level

DESCRIPTION

*Please note that the position is based in Bulgaria and we will provide you with relocation assistance

Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

REQUIREMENTS

Tasks and Responsibilities:

Independent analysis of our new customers' requirements regarding our HR software
Structured support of Personio implementations through e-mails, telephone calls, and web demos
Ensuring customer satisfaction through competent advice on HR processes in Personio
Validation, preparation, and assistance with importing customer data
Involvement in the creation of training materials, e.g. help center articles or webinars
Continuous optimization of our processes, e.g. through the automation of individual
work steps

What you need to succeed:

You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing role
You are passionate about digital transformation in HR
You think in solutions, not problems putting the customer always first
You work autonomously and reliably
You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English
Tools like Zendesk, Gainsight, and Jira already sound familiar to you

Customer Service Support jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?