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DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Support, you will:
- Efficiently handle incoming support inquiries with accuracy.
- Follow standard operating procedures (SOPs) and escalate complex issues as needed
- Investigate and collect information to provide to customer
- Provide detailed and organised customer support and seek for initiatives to improve the overall customer experience
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
- Have an advanced level of Russian (written and oral) (C1) and a good level of English (B2)
- Understand of how social platforms function
- Have proved computer skills and diligent worker
- Have high attention to detail and problem-solving mindset
- Have the ability to effectively communicate, both written and verbally
- Are available for 24/7 rotating hours
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.