NEW
Consulting jobs abroad
124 job offers found
You are seeing job offers with languages
in Europe. Companies publishing with Europe Language Jobs are looking for
multilingual speakers to work in top locations in Europe. Job offers with
languages are published every day on our site, so keep looking for the right
position for you. Complete your CV information and you will be able to see
job offers matching your languages and skills. You can search by language,
country, city and sector and you can do further searches using the Find Jobs
By box. You are only a few clicks away from landing a language job in
Europe!
HIGHLIGHTED
business
history
lightbulb
DESCRIPTION
Our client, a well known telecom company in Belgium is seeking to recruit their team of Back Office Agents based in Bulgaria to support the Flemish speaking markets.
Responsibilities:
The Back Office team handles letters received by customers, and forms through the website. The team covers 5 main tasks: Orders, Requests, Complaints, Credit Notes and SOS Support.
- Orders and requests are normally processed entirely in writing
- Complaints, these are often unclear and the agent needs to contact the customer by phone to obtain a better understanding of the issue before being able to provide a resolution.
- Processing credit notes: if small the agent will process normally, if higher amounts the agent will need to request approval internally.
- SOS: supporting integral agents from all sites when they get stucck in programs as the back office team has the most complete information about the systems.
REQUIREMENTS
- Strong communication skills in Flemish or Dutch and English
- Experience in a similar role within administration, back office duties, contact center experience would be a plus
- Proof of employment/references from previous employments
- Able to process big amounts of information and make decisions
- Effective listening skills
- Problem solving and analytical thinking
- Hard working and structured
- Independent worker who enjoys challenges and maintains focus on customer satisfaction.
- Highly engaged and committed long term, this is a permanent project.
- Available to work on shifts from Monday to Saturday