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DESCRIPTION
YOUR JOB:
For this Operational Representative (OR) role, we are looking to expand the Life & Protection Solutions team. Your role will include specialized tasks: process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for the clients, insurance policyholders, and manage reporting data to internal and external parties.
ORs are supported by the people manager, technical experts and the fellow team members.
Daily tasks include:
Assessing and processing incoming claims based on the policy conditions. You are the hub between different parties, such as medical advisors, the claimants, the claimant's HR department, etc., and ensure the claim is handled completely and correctly.
Managing the working-incapacity overviews of insured organizations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients.
Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client.
Answering general questions about policy conditions per email and over the phone in multiple languages.
REQUIREMENTS
SKILLS AND KNOWLEDGE NEEDED:
A bachelors degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.
Good with numbers and proficient in communication.
Fluent in English and German
Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.
Eager to learn and adaptable.
Customer centric and responsible.
Results-oriented and analytical.
Able to work independently and together with others in a team.
A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.