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Customer Service Agent with fluent German - HYBRID IN PORTO open_in_new
explore Porto , Portugal
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DESCRIPTION
On this occasion, one of our leading gas clients is looking for a Back Office employee with a native German level in Porto.
In this role, you'll focus on billing management and follow-up in our health services division (e.g., verifying if a patient was attended via insurance and handling the next steps for claims).
Your daily tasks include:
- Managing client and patient documentation for accurate billing and resolving any billing issues promptly.
- Ensuring monthly billing targets are met through efficient verification and processing.
- Validating invoices generated per instructions, meeting document processing goals.
- Verifying and entering data accurately into systems to support seamless billing workflows.
- Organizing documents for delivery to patients and clients, including reminders for prescription renewals and deadlines.
- Supporting the commercial team by resolving inquiries, gathering data, and following up on treatment closures for compliance.
- Preparing, analyzing, and validating client-requested reports related to billing and health services.
- Contributing to digitalization efforts for faster, more efficient processes
We're looking for a quick learner with a passion for problem-solving, you are the perfect candidate if you have:
- Fluent in German and English (mandatory for client communication, portuguese is a plus).
- Knowledge in back-office tasks, with a focus on billing and data entry.
- Certain knowledge of Excel for data validation and simple analysis (advanced skills a bonus).
- Strong analytical mindset, excellent communication, and a dynamic approach to continuous improvement.
Offer:
- Competitive salary + language bonus.
- Performance-based bonuses and meal allowance.
- Health insurance and psychological support.
- Hybrid work model for flexibility.
- Professional growth opportunities in a supportive environment.
- Are you interested in this challenge and think you fit the profile? We would love to meet you! If this isn't for you but you know someone who might be interested, please feel free to share this opportunity.