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DESCRIPTION
Ready to jump into a new career and move to beautiful Lisbon, Portugal?! We are looking for Polish speakers to join our growing team as a Customer Support Agent!
About the company
A worldwide leader in Customer Experience Management and shared services for international markets. A team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
It is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector, with plenty of growth opportunities.
Why Lisbon?
Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers. Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!
Responsibilities
- Inbound Customer service for bookings, purchases of services or goods;
- Assistance with concerns regarding payment, shipping, return and exchange and further questions about customer accounts;
- Management of changes, adjustments, complaints and any other customer concerns.
REQUIREMENTS
- Polish C2-Native and English fluency
- Willing to start an international experience – work abroad
- Able to handle confidential and/or highly sensitive information;
- Excellent communication and interpersonal skills and team spirit
- Experience in customer service (preferred)