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Customer Representative (Polish-Speaking) Global e-Commerce open_in_new
explore Lisbon , Portugal
DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
- Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
- Review the reported issues within agreed turnaround times and standards of quality
- Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
- Are fluent, verbal and written in Polish (C1)
- Are fluent, verbal and written in English (B2)
- Have minimum education qualification of college degree or an equivalent diploma
- Have strong understanding of e-commerce
- Have experience working with call center (voice and non-voice) and service industry
- Are available for 24/7 rotating shifts
- Have the ability to work as a team member, as well as independently
- Are fluent with any social media products usage and basic understanding of digital advertising
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.