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DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer & Technical Support Specialist in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer & Technical Support Specialist, you will:
- Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
- Manage order intake and renewals in compliance with company guidelines.
- Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
- Accurately document all customer contacts in English.
- Apply active listening and empathy to handle sensitive patients and situations.
- Follow defined procedures and scripts to ensure regulatory and safety standards.
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
- Are fluent, both verbal and written, in Italian + C1 level in English.
- Can support more than one market simultaneously.
- Have a strong customer service orientation with excellent communication skills.
- Possess problem-solving, prioritization, and organizational skills.
- Stay calm under stress and adapt quickly to change.
- Have the patience and good temper to handle disputes and emergencies.
- Apply active listening and empathy to resolve client issues.
- (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.