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Danish Customer Care Specialist –International Team – Lisbon open_in_new
explore Lisbon , Portugal
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DESCRIPTION
Are you ready to represent a leading Nordic streaming platform and support Danish-speaking users from Lisbon Our client is looking for a Danish Customer Support Specialist to join their international team in Portugal
Join an exciting project in the entertainment and streaming industry where you will assist customers across multiple channels and ensure a smooth and enjoyable viewing experience
About the Company
Our client is a global leader in customer experience management and contact center services They provide customer support in more than 35 languages and work with well-known international brands You will be part of a diverse and inclusive work environment with strong opportunities for growth
Your Responsibilities
- Handle customer inquiries via phone email chat and social media
- Support users with account registration and login issues
- Troubleshoot streaming quality buffering and playback problems
- Assist with app installation device compatibility and settings
- Help customers manage subscriptions payments and billing questions
- Support subscription changes pauses and cancellations
- Collect and share user feedback to improve services
- Ensure high quality support and timely responses across all channels
REQUIREMENTS
- Fluent in Danish and English both written and spoken
- Strong communication skills and customer focused mindset
- Previous customer service experience is an advantage
- Comfortable handling technical troubleshooting step by step
- Able to work in a fast paced international environment
- Flexible to work rotational shifts