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DESCRIPTION
Are you fluent in Swedish and excited about the world of telecommunications? Join a leading international BPO and help customers navigate mobile networks, devices, and services.
As a Swedish Customer Support Consultant, you will handle customer inquiries related to mobile networks, services, and devices via phone and chat, troubleshoot technical issues with clear step-by-step guidance, and assist with billing, plan upgrades, and account management. Additionally, you will support the business by performing light upselling and cross-selling of relevant products and services to enhance the customer experience and drive value.
REQUIREMENTS
- Native-level Swedish
- Advanced English
- Excellent communication and problem-solving skills
- Tech-savvy and adaptable
- EU passport holder
- Willingness to relocate to Greece (remote work after initial setup)