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DESCRIPTION
Customer Support with Japanese & English
Location: Sofia, Bulgaria
Shifts: Yes
Work model: REMOTE POSITION AFTER THE 3 MONTH!
Languages: Japanese (C1) + English (B2)
Salary: Competitive (discussed individually)
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years. With offices in Bulgaria and Serbia, we connect talented professionals with leading Bulgarian and international companies.
REMOTE POSITION AFTER THE 3 MONTH!
We believe that the right opportunity helps people grow into their best selves — and our expanding network of successful candidates and clients continues to inspire us every day. Let’s shape the future together.
For one of our clients — a leading global BPO provider delivering exceptional customer support and business services worldwide — we are looking for motivated and customer-oriented professionals for the role of:
Customer Support with Japanese & English
Your Responsibilities
• Be the friendly voice of the company, assisting customers via phone, email, or chat with professionalism and clarity
• Resolve customer inquiries related to products, services, or orders efficiently and accurately
• Escalate complex cases to the appropriate teams while keeping customers informed
• Maintain accurate records of customer interactions in internal systems
• Follow established processes and quality standards to ensure consistent customer experience
• Understand customer needs and suggest relevant products or services when appropriate
What We’re Looking For
• Fluency in Japanese (C1) and good command of English (B2)
• Excellent communication and interpersonal skills
• A genuine customer-first mindset
• Previous experience in customer support or call center environments is an advantage
• Comfortable working with computers and multiple systems
• Strong multitasking and organizational skills
• Ability to stay calm and efficient in a fast-paced environment
What Our Client Offers
Competitive salary package + performance bonuses
Dynamic and multicultural work environment
Paid initial training and ongoing development programs
Clear career path with opportunities for internal growth
Modern office environment in Sofia
Supportive team culture and professional atmosphere
Interested?
If this opportunity sounds like the right next step for you, we would love to hear from you.
Please send your CV in English, including the reference number VM_.
Only shortlisted candidates will be contacted.
All applications are treated with strict confidentiality in compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, license No. 1809).