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DESCRIPTION
Polish-Speaking Customer Care
Thessaloniki, Greece
Salary: €1,100 gross/month × 14 salaries/year + signing bonus of €1000.
Schedule: 5 days/week (40h), Monday–Sunday, shifts between 7:00–22:00 — emails only
Relocation: Package provided (must arrive 10+ days before start if no AFM/AMKA)
Perks & Benefits
- Lunch allowance: €85 net/month
- Travel allowance: €65 gross/month
- Private health & life insurance
- Birthday leave
- Gym membership discount
- Relocation assistance
Key Responsibilities
- Deliver excellent customer service across email, phone, and chat
- Research and respond to inquiries accurately & on time
- Use internal documentation to resolve issues
- Escalate unresolved/priority cases
- Document interactions per SOPs
- Identify & communicate recurring issues
- Meet quality, KPIs, and policy standards
- Collaborate with teammates and other departments
- Attend training and comply with company policies
Requirements
Technical Skills
- Fluent in Polish (written & spoken)
- High-level English (written & spoken)
- Proficient with Windows, MacOS, MS Office, Google Workspace
Soft Skills
- Problem-solving & critical thinking
- Excellent communication (written & oral)
- Adaptable & flexible
- Empathetic & customer-focused
- Team-oriented
- Open to feedback & eager to improve
Personality Traits
- Resilient, calm, and professional under pressure
- Adaptable to changing business needs
- Trustworthy & reliable with strong integrity
- Resourceful with high attention to detail
- Skilled at multitasking