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DESCRIPTION
Are you passionate about delivering premium customer experiences? Step into a role where quality service, attention to detail, and customer satisfaction are at the heart of everything you do.
We're looking for individuals who take pride in offering high-level customer care, who enjoy solving problems, and who can communicate clearly and confidently. If you're fluent in Dutch or Flemish, thrive in a multicultural environment, and are ready for a new opportunity in sunny Lisbon, this could be the right move for you.
Your responsibilities and impact as an Operations Customer Expert will be:
- Supporting customers through multiple channels (voice, email, chat) in Dutch/Flemish and English
- Understanding customer needs and providing accurate, efficient solutions
- Ensuring a smooth and professional experience in every interaction
- Resolving issues on first contact whenever possible
- Staying informed about products and services to offer clear guidance
- Identifying opportunities for customer satisfaction and loyalty through thoughtful recommendations
REQUIREMENTS
Skills, qualifications, and qualities you’ll bring:
- Native-level fluency in Dutch or Flemish and a solid command of English (minimum B2 level)
- Excellent communication skills and a customer-focused attitude
- Problem-solving mindset with a calm, friendly approach
- Previous experience in customer service or sales is a plus
- EU citizenship or a valid Portuguese residence permit