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DESCRIPTION
Workster is partnering with a global customer experience leader to recruit a Greek-speaking Content Moderator for an exciting e-commerce project based in Lisbon. This is a unique opportunity to join a dynamic and multicultural team, working in a fast-paced environment that values high standards of quality and compliance.
As a Content Moderator, you will ensure that products and services meet quality and legal standards across a popular e-commerce platform. Your responsibilities will involve reviewing content, maintaining compliance with platform policies, and making informed moderation decisions based on local market knowledge.
Your Role
- Review user-generated content and ensure it complies with platform policies and legal standards.
- Maintain high levels of accuracy and attention to detail while working within agreed latency and quality metrics.
- Escalate content or issues in accordance with internal procedures.
- Remain up to date on content moderation guidelines and policy changes.
- Support content safety across a variety of media types while adapting to promotional season peaks.
- Full-time position with rotative shifts (24/7) and two rotative days off per week.
REQUIREMENTS
- Native-level fluency in Greek and good command of English (B2 level minimum).
- Strong communication and decision-making skills.
- Background or strong understanding of e-commerce platforms.
- Prior experience in content moderation, customer service, or a similar area is an asset.
- Ability to handle sensitive content and work in a fast-paced, shift-based environment.