Czech Republic jobs abroad
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Czech Customer Service for one of the Big Five IT companies open_in_new
explore Athens , Greece
DESCRIPTION
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Czech?
This is your chance to work as a customer representative for one of the Big Five IT companies!
TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, and Asos, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.
We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Czech customer experience team, to support customers from the Czech Republic, after following a complete training by certified instructors.
What you will do:
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
REQUIREMENTS
What you will bring:
- Fluency in Czech
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills