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German Customer Advisor for Banking Services (Full Remote) open_in_new
explore Remote , Portugal
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DESCRIPTION
Are you ready to start a new professional adventure in Portugal? Join an international financial services project and support German-speaking customers with their banking and digital account needs. This is a great opportunity to grow your career in customer service while enjoying the Portuguese lifestyle, with the flexibility of a fully remote position from Portugal.
Your day to day
- Handle customer inquiries via phone, email, and chat in German.
- Support customers with account access, login issues, and password resets.
- Assist with banking transactions, online banking tools, and card-related issues.
- Respond to queries about financial overviews, transactions, and services.
- Collaborate with internal teams in English to resolve more complex cases.
- Deliver clear, friendly, and professional customer support.
- Use digital tools and internal systems to manage customer requests efficiently.
REQUIREMENTS
- Native-level German speaker with strong communication skills.
- Fluent in English, both written and spoken, as it is the internal communication language.
- EU citizenship or a valid work permit for Portugal.
- Customer-oriented mindset and problem-solving attitude.
- Comfortable using digital tools, apps, and online platforms.
- Willingness to relocate to Portugal, with relocation support provided.
- Ability to work remotely from Portugal in a professional and reliable way.
- Flexibility to work weekends and night shifts on a rotating schedule.