Customer Service Representative jobs abroad
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German Web Solutions Customer Service in Lisbon. 3k Bonus open_in_new
explore Lisbon , Portugal
DESCRIPTION
Join a global leader in technology and services that empowers top brands worldwide. This is your chance to be part of a dynamic team that offers cutting-edge solutions and makes a real difference. With a presence in over 70 countries and a culture of recognition, this company has earned accolades such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”
Their mission is clear: help businesses, bloggers, and creatives grow their online presence and succeed with innovative website solutions.
As a Customer Service Representative, you will:
- Provide exceptional customer support via chat, email, and phone.
- Troubleshoot platform-related issues and guide users toward effective solutions.
- Educate customers on platform features, enabling them to maximize their website's potential.
- Collaborate with technical and development teams to resolve advanced issues.
- Stay informed about platform updates to ensure accurate support delivery.
- Gather and relay customer feedback to improve the overall user experience.
REQUIREMENTS
We are looking for a driven and enthusiastic Customer Service Representative who has:
- Proficiency in German (oral and written) and advanced English (B2+ level).
- Previous experience in customer service, technical support, or a similar role.
- Strong communication skills with a knack for solving problems.
- A passion for technology and the ability to quickly learn new tools.
- Experience with website builders or content management systems (preferred, but not required).