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DESCRIPTION
Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day.
We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match.
Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-
focused global company.
Responsibilities
- Assist viewers through phone and/or chat regarding different queries
- Provide account and application support to viewers namely with regard to software functionality
- Provide technical support and troubleshoot system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
REQUIREMENTS
- Have a high level of Italian (written and oral) and fluent in English (B2)
- Are passionate about entertainment and media enterprise
- Have excellent communication skills coupled with empathy, team spirit and customer-oriented
- Have familiarity with digital streaming services and devices