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DESCRIPTION
About the Project
Airbnb has chosen Teleperformance Spain to manage its new Homes Supply (EMEA) program, launching in 2026. This is a strategic win for TP: a global brand, a scalable sales-driven model, and strong long-term growth potential. The program focuses on:
● Host Acquisition: Recruiting new professional hosts across key EMEA markets through proactive outreach and onboarding.
● Account Management: Optimizing existing host portfolios to improve listing quality, increase availability, and drive retention.
● Supply Growth: Directly contributing to inventory expansion and revenue growth within the Airbnb ecosystem.
This initiative positions TP Barcelona as a leading EMEA hub for sales-focused programs and offers significant career growth opportunities.
As Team Leader, you will lead the commercial engine of one of TP’s most strategic new programs. Your responsibilities will include:
- Overseeing the full sales cycle across multiple EMEA markets.
- Driving outbound pipeline generation and ensuring consistent host acquisition performance.
- Leading high-quality consultative engagements with professional property managers.
- Collaborating with Airbnb’s Growth and Marketplace teams to refine targeting strategies and optimize outreach cadences.
- Building and scaling a high-performing multilingual sales team from the ground up.
- Leveraging data-driven insights to improve acquisition workflows and performance.
REQUIREMENTS
- English level: Proficient (C1)
- Preferred secondary language: Italian, Spanish, or French
- Additional languages are a plus
- BA/BS degree or equivalent practical experience
- Good people skills
- Strong presentation, analytical and problem solving skills
- A team player with strong leadership, analytical and communication skills
- Consultative sales knowledge (BANT) is a plus
- Passionate about sales, technology and the internet, with a desire to learn and develop
- High emotional intelligence
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
- AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
- Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information