Assistance jobs abroad
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DESCRIPTION
German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors)
Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.
About the Company
Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.
The Opportunity
Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile
- Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude
- Are proficient in German and fluent in English (both written and spoken)
- Possess outstanding communication skills
- Are keen to learn
- (Bonus) Have experience in a telephone customer service or call center environment
REQUIREMENTS
Your responsibilities
- Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
- Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
- Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
- Engage in cross-selling and upselling of products after addressing customer queries.