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At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – а company specializing in customer experience technology that
delivers outsourced sales, support, and business process services to large businesses, we are
looking for – Travel Security and Insurance Speciаlist with German and English.
Responsibilities:
*Handle inbound and outbound calls, chats, and messages politely and empathetically;
*Investigate and resolve claims involving damage, liability, or incidents;
*Manage sensitive or complex cases with professionalism;
*Assess safety issues and suggest practical improvements;
*Provide clear and accurate information to client inquiries;
*Ensure data accuracy and maintain confidentiality.
Qualifications:
*At least 1 year of experience in claims, fraud review, or damage assessment;
*Skilled in evaluating losses and processing compensation;
*Strong communication skills and empathetic customer approach;
*Comfortable with technology and quick to learn new tools;
*Fluent in German with advanced English (C1 level);
*Detail-oriented and able to think critically.
Our client offer:
*Full-time position (40 hours/week); 30-day probation period and an unfixed-term contract;
*Competitive salary with role/language bonuses and performance incentives;
*Daily meal allowance and holiday/Christmas bonuses (monthly or lump sum);
*22 business days of annual leave + extra pay for working on Portuguese public holidays;
*Support with accommodation, travel costs, and initial financial assistance;
*Paid training from day one; medical and dental insurance after 6 months;
*Documentation support for non-Portuguese citizens.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).