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Dutch speaking Order Support Advisor

Remote , Portugal

Talingual

Mandatory:

Dutch Proficiency

Company

Talingual

Employment type

Full time

Experience

Entry level

DESCRIPTION

Location: work from home in Portugal

Role: Dutch speaking Order Support Advisor

Salary: 1,360 euro gross per month (this does include the holiday bonus, meal allowance) plus 150 euro gross p/m performance bonus potential

Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to Sunday from 07:00 to 00:00.

We are currently hiring Dutch speaking Order Support Advisor to join a dynamic international team based in Portugal. This is a fully remote (home office in Portugal) position offering structured training and long-term career opportunities within a fast-paced environment.

What You’ll Do

As a Customer Support Specialist, you will assist customers throughout their online order journey, ensuring a smooth and positive experience.

Your responsibilities will include:

Supporting customers with order-related queries (delivery, shipping, returns, payments, refunds)
Handling inbound and outbound contacts via phone, email, and chat
Investigating shipping issues and coordinating with couriers and partners
Reviewing order information and processing business-related requests
Identifying and resolving complex issues, escalating when necessary
Contributing to a high standard of customer satisfaction and team performance

REQUIREMENTS

Fluent in Dutch and English
Previous customer service experience desired
Willingness to learn
Ability to multi-task in a busy environment
Stable and good internet if working from home (in Portugal)

Orders jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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