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DESCRIPTION
Location: Sofia, Bulgaria
Salary: €1,804 gross p/m ( this is €1,400 net per month)
Hours: Mon–Fri, between 10:00–20:00
Relocation: Flight to Sofia, airport pick-up, initial hotel stay, and housing support
Are you a Dutch or Flemish speaker who enjoys connecting with people and providing excellent service? This is an exciting opportunity to join an international contact centre in Sofia, where you will help customers with order updates, deliveries, and product recommendations.
In this role, you will handle both outbound and inbound calls with existing customers - no cold calling. You’ll ensure that orders are correct, deliveries are scheduled smoothly, and customers are informed about new or promotional products. By offering thoughtful product suggestions, you’ll also have the chance to increase sales while building customer loyalty.
Key responsibilities:
- Contact existing customers to confirm and adjust orders or delivery times
- Provide excellent service through phone and email interactions
- Recommend relevant products to complement customer orders
- Manage inbound calls to handle new orders or reschedule deliveries
- Maintain accurate information and ensure every customer has a great experience
REQUIREMENTS
- Fluent Dutch (spoken and written)
- Good English skills (preferred, not essential)
- Strong communication and people skills
- Customer-focused attitude and ability to multitask
- Positive, proactive, and eager to learn