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Online Sports Support Representative with German

Sofia , Bulgaria

Astrea Recruitment

Mandatory:

English Advanced

German Proficiency

Company

Astrea Recruitment

Employment type

Full time

Experience

Entry level

DESCRIPTION

???? Location: Sofia, Bulgaria

???? Languages: German (C1) & English (B1+)

???? Shifts: Day or Later Shifts (No hybrid option)

???? Salary: 3,200 – 3,800 BGN (gross monthly)

⚽ Level Up Your Career in Online Sports Support!

Role: Online Sports Support Representative with German and English

At Astrea Recruitment, we don’t just fill roles—we build careers. Partnering with top-tier global employers, we’re on a mission to connect driven individuals with meaningful, long-term opportunities. Right now, we’re hiring for one of our trusted clients—a global business services leader specializing in digital customer experiences.

They’re seeking a motivated, German-speaking sports enthusiast to join their Online Sports Support team in Sofia.

???? What You’ll Be Doing:

Deliver friendly and reliable support to users on virtual sports platforms

Handle inquiries, issues, and requests quickly, clearly, and professionally

Assist users with digital betting tools, games, and interfaces—step by step

Ensure a smooth, satisfying user experience, even in tricky situations

Flag and escalate any technical issues to internal teams

Be a brand ambassador: act with empathy, integrity, and helpfulness

???? What You Bring:

Fluent German (C1) and strong English (B1+) communication skills

A passion for sports, gaming, and digital technology

Calm, respectful approach to customer service—even under pressure

Problem-solver with a can-do attitude and a team-oriented mindset

Multitasker who thrives in a dynamic, fast-paced environment

Attention to detail and solid organizational skills

???? What’s in It for You:

Competitive salary: 3,200 – 3,800 BGN gross

Relocation support to help you settle in Bulgaria

Bonuses for performance and night shift compensation (if applicable)

Transport and internet allowance (paid monthly)

Private medical, dental, and life insurance plans

Multisport card and employee discounts

Extra bonuses for life events like marriage, childbirth, and graduation

Central office location near public transport hubs

???? Ready to Join the Team?

If you’re passionate about online sports, customer support, and working in a vibrant, international environment, we’d love to hear from you!

???? Please send your CV in English with reference number SM_ included.

We treat your data with the utmost confidentiality, in full compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, Reg. No 1809).

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DESCRIPTION

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