Empathy Towards Clients jobs abroad
573 job offers found
DESCRIPTION
We need your expertise!
Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.
We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service focused individual with great communication skills, Swedish and English language skills, apply now.
You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals and beyond for their trips.
Do you want standard working time? Not a problem!
Our lines are open 10:00a.m. – 7:00p.m. Mon-Fri to help you strike an excellent work-life balance!
Core Responsibilities:
- Provide excellent customer service to our clients via the different channels (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)
- Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy
- Maintain basic knowledge of client products and/or services
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document and retrieve information in call tracking database
REQUIREMENTS
Skill Requirements:
- Fluent in Swedish, both written and verbal and working level of English. (With basic understanding to industry related terminologies)
- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
- High school diploma with three to six months of relevant experience is preferred
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Strong customer service skills, great communicator with ability to work as a team member
- Ability to rotate shifts, as needed