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English Speaking Customer Support Specialist -Digital Advert open_in_new
explore Barcelona , Spain
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DESCRIPTION
Description
Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!
REQUIREMENTS
Responsibilities:
Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.
Requirements
C2-level English.
Experience in customer service.
Strong communication, organizational, and customer-facing skills with a keen eye for detail.
Self-driven and able to manage tasks independently while meeting deadlines.
Preferred Qualifications:
Bachelor’s degree in Business or related fields.
2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
Knowledge of home services industries (e.g., plumbing, electrical).