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German Speaking B2B inhouse customer support in Barcelona

Sant Cugat , Spain

Blu Selection

Mandatory:

English Proficiency

German Mother tongue

Company

Blu Selection

Employment type

Full time

Experience

Mid Level

DESCRIPTION

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.

Your responsibilities and impact working as a Customer Satisfaction expert will be:

Support of new/existing customers
Close cooperation with the sales, application engineers as well as the engineering department
Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
Complaint management CRM
Support of sales promotion activities (promotion, campaign, end of quarter)
Digital document management and filing according to standardized, predefined criteria
Responsibility for customer satisfaction in general (SLI)

REQUIREMENTS

Skills, qualifications and interests you need to succeed in this role:

Very good ability to express yourself in German
At least 3 years of professional experience in B2B customer service
Completed commercial or technical education
Enjoy dealing with people and have a feeling for their needs
Structured work style as well as ambition and optimism
Strong cooperation and communication skills, negotiation skills
High degree of resilience and sense of responsibility
Enjoy continuous training (SAP, IT, product knowledge)
Experience with SAP is a plus
Good MS Office skills and ideally experience with CRM systems
Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

Inhouse Customer Support jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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