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Google Gsuite jobs abroad

92 job offers found

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WFM Team Leader (m/f/d)

Barcelona , Barcelona

Easy apply
Relocation package
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Account Executive, New Business Sales with Dutch

Dublin , Dublin

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Relocation package
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Senior Account Executive, New Business Sales with Dutch

Dublin , Dublin

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Relocation package
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Account Manager, Large Customer Sales with German

Dublin , Dublin

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Relocation package
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Account Manager, Large Customer Sales, Alpine with German

Dublin , Dublin

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Relocation package
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Account Strategist, Google Customer Solutions, (Turkish)

Dublin , Dublin

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Relocation package
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Accelerated Growth Consultant, GCS (Ukrainian, Russian)

Dublin , Dublin

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Relocation package
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Account Executive, New Business Sales (English and French)

Dublin , Dublin

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Relocation package
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New Business Sales Account Executive (English, Spanish)

Dublin , Dublin

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Relocation package
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New Business Account Executive, Apps (Hebrew)

Dublin , Dublin

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Relocation package
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Account Manager, Large Customer Sales (English, German)

Dublin , Dublin

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Relocation package
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Account Manager, Large Customer Sales (German)

Dublin , Dublin

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Relocation package
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Account Strategist - Google Customer Solutions (German)

Dublin , Dublin

Easy apply
Relocation package
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New Business Account Executive, Apps (English, German)

Dublin , Dublin

Easy apply
Relocation package
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Senior Account Manager, Large Customer Sales with German

Dublin , Dublin

Easy apply
Relocation package
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Sales Consultant - Google Ads with German + relocation pack

Lisbon , Lisbon

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Relocation package
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German Google Ads Sales Executive

Barcelona , Barcelona

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Relocation package
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German-speaking Digital Marketing Consultant in Barcelona

Barcelona , Barcelona

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Relocation package
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Dutch Sales Representative - Google Ads Products

Barcelona , Barcelona

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Relocation package
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French Sales Representative - Google Ads Products

Barcelona , Barcelona

Easy apply
Relocation package
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job offers of TELUS Digital Europe at Europe Language Jobs

WFM Team Leader (m/f/d)

Barcelona , Spain

Mandatory:
DESCRIPTION
Overview of tasks:
  • Ensure team tasks and deliverables are performed accurately and in a timely manner
  • Establish performance objectives for all resources 
  • Recommend, implement and ensure that processes being utilized follow industry best practices 
  • Conduct impact and trend analysis to recommend solutions that drive cost effective strategies 
  • Coordinate and align with Operations & WFM Leadership on scope, processes and guidelines 
  • Work with Customer on initiatives to support new business growth 
  • Guarantee proper escalation paths are followed
  • Develop WFM staff on functional area of expertise
REQUIREMENTS
What we expect:
  • At least three 3 years of Workforce Management experience within the call center / customer service industry
  • Experience managing a team
  • Specialist in workforce management processes, concepts and principles (i.e. Staffing projections, scheduling, service level analysis, metrics monitoring)
  • Strong knowledge of call center operations and organization
  • Above average knowledge on MS Office Applications ( i.e. MS Word, Excel ) & Google suite package (spreadsheets, data studio, slides, etc.) as well as call center specific software and applications (i.e. Verint, IEX & CMS)
  • BPO experience is a plus
  • Statistical & financial analysis
  • English C1 required
  • Willingness to work 1 out of 4 weeks in night shift plus 2 weekends per month

ARE YOU THE PERFECT CANDIDATE?