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Join Our Team in Riga as a Customer Support Agent!
Why?
This is a unique work opportunity, in a unique country. You are offered a great local salary, aswell as a generous relocation package as described below. With this income, you can live a comfortable lifestyle and rent your own apartment in the city center for around 350-400€.
About our Client :
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work Institute.
Responsibilities:
- Handle phone calls with customer queries and provide resolutions to end-users.
- Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
- Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Work independently and within a team, fostering effective communication with internal and external contacts.
- Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
- Complete hours of staffed time on all rostered days.
- Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
- Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
- Attend required trainings.
Why Choose Riga?
Riga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. From its picturesque Old Town to its bustling markets and lively cafes, Riga has something for everyone. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure. Plus, our company provides full support with relocation, making the transition to this dynamic city seamless and enjoyable.
Don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga!
REQUIREMENTS
- Near-native proficiency in Dutch
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
- Previous experience in an outsourced customer service environment is advantageous (but not mandatory).
- Optimistic, friendly, positive, and self-motivated personality.