NEW
Fintech Blockchain jobs abroad
8 job offers found
HIGHLIGHTED
starsEasy apply
airplanemode_activeRelocation package
You are seeing job offers with languages
in Europe. Companies publishing with Europe Language Jobs are looking for
multilingual speakers to work in top locations in Europe. Job offers with
languages are published every day on our site, so keep looking for the right
position for you. Complete your CV information and you will be able to see
job offers matching your languages and skills. You can search by language,
country, city and sector and you can do further searches using the Find Jobs
By box. You are only a few clicks away from landing a language job in
Europe!
HIGHLIGHTED
Customer Support Agent with Norwegian – Fintech | Chat&Email open_in_new
explore Lisbon , Portugal
work
business
history
lightbulb
DESCRIPTION
As a CS Representative, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
Your responsibilities:
- Support clients via live chat and email, ensuring a high-quality customer experience.
- Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
- Manage and follow up on customer inquiries and complaints efficiently.
- Identify and escalate operational issues, discrepancies, or potential risks to management.
- Gather customer insights and contribute to process and service improvements.
REQUIREMENTS
- Min. B2/C1 level of English, both written and spoken.
- Min. C1 level of Norwegian, both written and spoken.
- Previous experience in customer service or frontline support (live chat/email preferred).
- 2+ years of relevant experience is a strong advantage
- Experience in fintech, financial services, or crypto trading is a plus.
- Strong attention to detail with confidence working with numbers and data.
- Customer-focused, proactive team player with solid communication skills.
- Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).