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DESCRIPTION
Are you ready to build a career with one of the world’s leading insurance providers, all from the vibrant city of Lisbon?
We're looking for a service-oriented professional with experience in the insurance sector. If you're fluent in Dutch, calm under pressure, and enjoy helping people with clarity and care, this role is your next big opportunity.
Your responsibilities and impact as a Customer Service Representative – Insurance Sector:
- Handle customer inquiries by phone and email in a professional and helpful manner
- Provide detailed information about insurance products and services
- Assist with policy questions, cancellations, and modifications
- Support insurance brokers by redirecting inquiries appropriately
- Manage both inbound and outbound communication
- Maintain high standards of confidentiality and accuracy
REQUIREMENTS
Skills, qualifications, and qualities you’ll bring:
- Native-level fluency in Dutch and a good command of English (B2 minimum)
- Previous experience in insurance or customer service is a plus
- Strong communication, active listening, and problem-solving skills
- Calm, professional, and empathetic under pressure
- Organized and comfortable with digital tools
- EU citizenship or valid Portuguese residence permit
- Monday to Friday, including bank holidays
- Rotational shifts between 07:30 AM – 08:00 PM (Portuguese time)
- Days off: Weekends