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English Speaking Customer Support Specialist -Digital Advert

Barcelona , Spain

TP Spain

Mandatory:

English Mother tongue

Company

TP Spain

Employment type

Experience

Entry level

DESCRIPTION

Description

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

REQUIREMENTS

Responsibilities:

Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.

Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise

Content Compliance: Provide responsive phone and email support for advertisers using review and related services.

Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.

Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.

Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.

Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

C2-level English.

Experience in customer service.

Strong communication, organizational, and customer-facing skills with a keen eye for detail.

Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications:

Bachelor’s degree in Business or related fields.

2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.

Knowledge of home services industries (e.g., plumbing, electrical).

Customer Facing Presentation Skills jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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