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DESCRIPTION
Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting roject!
Role Overview
The Co-host Onboarding Specialist is a key member of the sales team. In this dynamic position, your primary mission is to identify and convert top‑tier hosts into co‑hosts — local professionals who can support other property owners to monetize their homes. Through selling, relationship building, and a deep understanding of the market, you will drive the growth of a reliable co‑host community that elevates the overall supply and service quality.
Success in this role requires a motivated, results-driven individual eager to shape the future of travel and property management.
Key Responsibilities:
Co-Host Acquisition and Relationship Building
- Identify and engage potential co-hosts in strategic locations.
- Utilize multi-channel outreach (emails and phone) to educate prospects on the program’s value and market trends.
- Establish rapport and build trust with decision-makers and key stakeholders.
- Deliver consultative pitches and tailored solutions to prospective co-hosts, guiding them through the sign-up and onboarding process.
- Assess potential pairing for local hosts and co-hosts based on their needs.
- Support the sign-up process of the co-host program.
- Utilize Salesforce and other internal tools to manage leads, track progress and optimize client workflows.
- Consistently meeting or exceeding individual outreach goals, acquisition and engagement KPIs.
- Provide regular updates, insights, and recommendations based on market feedback and client interactions.
Collaboration and Continuous Improvement
- Actively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.
- Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results.
- Stay current on industry trends and leverage new tools to maximize client success.
- Engage actively in ongoing training, personal development, and knowledge sharing.
REQUIREMENTS
- 1-2 years of proven experience in Customer Success, Account Management, and/or a Related client-facing role
- BA/BS degree and/or equivalent practical experience.
- C2 level of Italian and proficient level of English.
- Outstanding communication, relationship-building, and problem-solving skills.
- Proven record of exceeding sales targets in a fast-paced, performance-driven environment.
- Strong organizational skills with the ability to manage multiple client accounts simultaneously.
- Excellent written, verbal, and phone communication abilities.
Desirable skills:
- Expertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and tools.
- Background in hospitality, property management, or similar industries is preferred.
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.
- Collaboration: Effectively working with others to achieve common goals.
- Communication: Exchanging information and ideas across various channels.
- Open Mindedness: Appreciating diverse perspectives to foster collaboration.
- Critical Thinking: Evaluating information for informed, data-driven decisions.