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DESCRIPTION
We are looking for Italian-speaking Customer Support Representatives to join an international e-commerce project in Greece. In this role, you will assist customers by providing support with orders, account inquiries, payments, deliveries, and general product questions. You will be part of a dynamic and multicultural team supporting customers through email, chat, and phone.
Responsibilities:
- Provide customer support in Italian via phone, email, and chat
- Assist customers with orders, deliveries, returns, and account issues
- Troubleshoot basic problems and provide effective solutions
- Maintain a high level of customer satisfaction
- Follow company procedures and quality standards
REQUIREMENTS
- Fluent Italian (C1/C2)
- Good English (B2+) for internal communication
- Strong communication and problem-solving skills
- Basic computer skills
- Customer service experience is a plus (not mandatory)
- EU Passport