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DESCRIPTION
German Customer Service Representative
Sofia, Bulgaria
Earn €1,750 gross/month + Performance Bonus
Are you fluent in German and looking for an onsite role in Sofia, there is the option to go remote employed after 3 months.
What's in it for you?
✅ Gross salary of €1,750 per month
✅ Performance Bonus: up to 10% of gross salary after 3 months, based on KPI
Signing Bonus: €3000 paid in 12 installments (€500 after training, then 400+300+200x 9 months)
Payment Structure: Paid with salary at the end of the month
✅ Fully remote role – work from anywhere in Bulgaria after successful completes 3 months.
✅ Monday-Friday 09:00-22:00 | Saturday 9:00-19:00
✅ Meal Allowance - €80-100 based on the number of days worked in the month
✅ Private health insurance (Generali)
✅ Multisport/Coolfit card
✅ Access to an online learning platform
Your role
Support German-speaking customers via inbound phone calls.
• Respond to all customer inquiries within given timescales, efficiently and effectively and to develop and maintain a full technical knowledge and troubleshooting of electronic products.
• Deliver customer support and accurate documentation while following compliance and support procedures
REQUIREMENTS
Fluent German C1, English B2