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DESCRIPTION
At Concentrix, we’re not just filling positions; we're building a vibrant community of passionate individuals ready to rock the world of Customer Service! If you thrive in a lively environment and want to be part of an amazing journey supporting a top tobacco brand, you’re in the right place.
Buckle up, because your exciting career adventure starts here – come see what we’re all about!
REQUIREMENTS
What You will Do:
- Be the Hero of Customer Satisfaction: Connect with customers through email, chat, and phone, turning frowns into smiles and queries into resolutions!
- Be the Go-To Guru: Immerse yourself in our products and services, building the kind of expertise that helps you give customers the accurate info they need when they need it!
- Conduct Sleuthing Missions: Unleash your inner detective to quickly gather information and deliver swift, satisfying responses to customer inquiries.
- Create Connections: Spark warm and friendly conversations with customers, adding a bit of joy to their day and making every interaction count. Your charm and genuine care will shine through!
- Collaborate and Celebrate: Join a lively crew where sharing ideas, having fun, and celebrating wins is part of every day. Together, we’ll make it an incredible place to work!
What You Bring to the Table:
- Strong Communication Skills: You’re near-native in Serbian and can weave a fantastic conversation in English—both spoken and written!
- Previous Experience: If you’ve had the chance to dazzle customers in a service role before, we definitely want to hear from you!
- Tech-Savvy: You can maneuver through MS Office like a pro and know your way around a CRM system.
- Detail-Oriented: Precision is your middle name! You excel at juggling tasks, whether you’re working solo or collaborating with the team.