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DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Senior O2C Specialist in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Senior O2C Specialist, you will:
- Lead, manage and perform O2C operations: order management, billing, collections, cash application, and dispute resolution.
- Prepare and Review AR aging reports, drive collection strategies, and reduce DSO.
- Manage customer and internal stakeholder relationships, resolve escalated disputes, and negotiate payment terms.
- Ensure compliance with Audit/SOX/internal controls, accounting standards, IFRS and tax implications.
- Drive process automation, standardization, and efficiency initiatives.
- Support month-end & quarter-end closing, reconciliations, and reporting to senior management.
- Train and mentor junior O2C specialists to build a strong team.
- Collaborate with cross-functional teams (Sales, Logistics, Treasury, Tax).
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
- Are fluent in German (written and spoken at C2 level) And proficiency in English (written and spoken at C1 level)
- Have 5–7 years of experience in O2C / AR / Finance Operations, with at least 2 years in a supervisory/lead role.
- Deep knowledge of O2C processes, financial controls, and compliance frameworks.
- Have strong analytical and problem-solving skills.
- Have excellent stakeholder management and negotiation skills.
- Have hands-on experience in ERP systems (SAP/Oracle/NetSuite/Workday).
- Have exposure to global business environments and multi-currency transactions.
- Have leadership and mentoring capabilities.
- Have advanced Excel and Reporting Skills
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.