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DESCRIPTION
!! No relocation support, candidates have to be able to relocate by themself or already be based in the area!!
Do you want to build a long-term career in technical support while enjoying life on the Costa del Sol? Our client is looking for a Swedish-speaking Technical Support Specialist to join their international team in Malaga.
Do you want to build a long-term career in technical support while enjoying life on the Costa del Sol? Our client is looking for a Swedish-speaking Technical Support Specialist to join their international team in Malaga.
Support customers with innovative smart home security solutions through email and chat while developing your technical skills in a stable and collaborative environment. Enjoy a hybrid work model after onboarding, excellent work-life balance, and the opportunity to grow with a team known for its exceptionally low staff turnover.
About the company
Our partner is a global organization specialized in the technology and product support industry. They provide customer experience solutions for technology companies, helping them scale their customer support operations through sourcing, training, and management.
What will you do?
- Provide technical support to customers via email and chat
- Assist customers with smart home security products and services
- Troubleshoot technical issues and guide customers through product usage
- Navigate multiple internal systems simultaneously to resolve customer inquiries
- Complete translation tasks when required
- Deliver a high level of customer service with accuracy and professionalism
- Collaborate with colleagues to ensure an excellent customer experience
REQUIREMENTS
Candidate profile
- Native-level Swedish with good English skills
- Previous experience in customer service
- Tech-savvy and comfortable working across multiple systems at the same time
- Patient, flexible, and able to perform well under pressure
- Already living in the Costa del Sol area with secure accommodation in or near Malaga
- A driving licence or access to a car is an advantage if living outside Malaga
- Interested in building a long-term life and career in Spain