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DESCRIPTION
Italian-Speaking Customer Service Representative – Medical Devices
Athens, Greece
Start Date: 3rd August
Are you fluent in Italian (C1) and English (B2)? Join an international team in Athens and provide customer support for a leading medical devices company. Previous customer service experience is an advantage, but not required—we provide full training.
Salary & Bonuses
Gross Salary: €950/month
Italian Language Bonus: €100/month (gross)
Performance Bonus: Up to 10% of gross salary after 3 months, based on KPIs
Welcome Bonus: €500 (paid with salary after 3 months)
Retention Bonus: €250 (paid after 6 months)
Benefits
€5 meal allowance for each working day (UpHellas Card)
Health insurance with Generali from your first day
Learning and development platform
Assistance with employment documentation
1.67 business days of annual leave per month during your first year
Greek public holidays in accordance with local labor law
Extra statutory payments:
Christmas Bonus (equal to one monthly salary)
Easter Bonus (equal to half a monthly salary)
Summer Bonus (equal to half a monthly salary)
Relocation support for candidates who already have an AFM and AMKA, including 4 weeks of Airbnb accommodation
Working Hours
The operation runs on a rotating shift schedule:
Monday–Friday: 08:30–00:00
Saturday, Sunday & Public Holidays: 24/7
Your Responsibilities
Provide technical support for customers using medical devices
Assist with product operation, troubleshooting, specifications, warranties, and accessories
Resolve customer inquiries professionally and efficiently
Accurately document customer interactions
Follow company procedures and compliance guidelines
Requirements
Italian language proficiency at C1 level
English language proficiency at B2 level
High school diploma
Strong communication and problem-solving skills
Customer service, technical support, or call center experience is an advantage but not essential
REQUIREMENTS
Requirements
Italian language proficiency at C1 level
English language proficiency at B2 level
High school diploma