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German Customer Advisor - Accommodation assistance in Cyprus open_in_new
explore Limassol , Cyprus
DESCRIPTION
As a German Customer Advisor, your primary responsibilities include assisting customers with inquiries via live chat and email, with minimal phone interaction.
Location
Office-based in Limassol, Cyprus (NOT remote).
Work Schedule
- Rotational Shifts (4 days work, 2 days off):
- Morning: 8:00 AM - 4:00 PM
- Evening: 4:00 PM - 12:00 AM
- Night: 12:00 AM - 8:00 AM
- Breaks: Flexible schedule (e.g., 3x10 minutes + 30 minutes or 2x30 minutes).
- Join a diverse team of 180 colleagues from 25 nationalities.
- Work in a supportive, energetic, and professional environment.
- Enjoy the benefits of living in sunny Limassol, Cyprus, with a fantastic work-life balance and relocation support for those moving from abroad.
REQUIREMENTS
Key Responsibilities
- Handle customer inquiries professionally and efficiently through live chat and email.
- Manage up to 3 live chat conversations simultaneously.
- Provide accurate information and resolve customer concerns.
- Represent the company in a professional and positive manner.
- Follow shifts on a rotational basis, including night shifts and public holidays.
Requirements
- Fluency in German (C1) and good command of English for internal communication.
- A junior profile with minimal work experience preferred.
- Demonstrates a polite, professional, and down-to-earth attitude.
- Strong communication and multitasking skills.
Ideal Candidate Profile
- Junior profiles preferred (extensive experience not required).