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DESCRIPTION
We are currently recruiting German-speaking Customer Support Agents for international projects based in Greece and Portugal.
These roles offer the opportunity to gain international work experience while living in some of Europe’s most attractive destinations.
Responsibilities:
Manage incoming calls, chats, messages, and emails.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and case handling quotas.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
REQUIREMENTS
Native or near-native proficiency in German.
Good command of English.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively.