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German Netflix Account Manager-Flight 3 Months Accommodation open_in_new
explore Remote , Greece
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DESCRIPTION
NETFLIX, focusing on account management, billing support, and technical troubleshooting. This is a remote role based in Greece, where you’ll interact with German speaking users and communicate internally in English when necessary.
REQUIREMENTS
Your Responsibilities
• Answer incoming calls from German speaking customers regarding account, billing, and technical issues
• Assist with login problems, subscription changes, account settings, and payment updates
• Handle technical issues such as app errors, device compatibility, or access interruptions
• Escalate complex queries to internal support teams (in English) via chat
• Follow internal quality and communication guidelines in all interactions
• Participate in weekly team meetings and monthly internal webinars
• Fluent German (C2) and confident English (B2) for reading documentation and internal communications
• Solid PC skills and the ability to learn new systems quickly
• Clear, calm, and professional communication style
• Ability to troubleshoot technical issues in a structured and logical way
• No previous experience required, but familiarity with the platform as a user is an advantage