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Customer Support Advisor with Italian - Relocation to Sofia open_in_new
explore Sofia , Bulgaria
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DESCRIPTION
Our client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play.
Your typical day:
As a representative of the brand, you will review lines of text to determine if it is appropriate for the different Roblox audiences (children and older players) and sort the text into predefined categories. Suggest text that can circumvent the text filter. You have to be able to review and maintain professionalism with all types of potential content. Reviewers will encounter all variety of content, including content that is inappropriate. You will show appropriate judgement in alerting others when encountering content that requires further action. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.
REQUIREMENTS
What you need to have is:
- Fluency in Italian, both written and verbal
- Working level in English
- In-depth understanding of Italian culture, language, slang and good knowledge of the Italian urban dictionary
- Work experience in a customer experience center is an advantage
- Good typing and computer skills (MS Office applications)
- Ability to stay focused when reviewing large amounts of text
- Be organized, decision-making and analytical skills
- Team player with a great attitude
- High school education