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DESCRIPTION
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Job responsibilities
Provide first-level IT support to end users (onsite)
Handle ticketing system and user requests
Prepare, deploy, and replace IT equipment (laptops, monitors, peripherals)
Troubleshoot basic issues in Microsoft environment (Outlook, Excel, Word, SharePoint, OneDrive)
Support basic mobile device configuration (iPhone)
Perform light hardware tasks (battery, screen, keyboard, monitor replacements)
Assist with basic server room tasks (cabling, connecting/disconnecting devices)
REQUIREMENTS
Job Requirements
2-3 years experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements
MS Office 365 skills
Scripting, coding skill will be considered an advantage
Able to solve simple hardware issues
iOS, Android advanced user,Basic Networking skills
Knowledge of Active Directory, permissions
Team Player and Analytical Thinking
Open and positive personality and ability to manage stress effectively
Customer oriented (Service awareness) with good interpersonal and communication skills
Able to adapt in a fast evolving technology environment and ability to learn
Able to assume day to day responsibilities generating specific deliverables
Relationship-builder, at ease with people and capable of quickly building trust
Language skills: Proficiency in local language and a good level of English.