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Non-Voice Support (E-Mail/Chat) – Varna, Bulgaria open_in_new
explore Varna, Bulgaria , Bulgaria
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DESCRIPTION
About Us
Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of excellence. As pioneers in automation and innovative solutions, we deliver outstanding service to clients worldwide.
With operations in 60 countries and a strong presence in Bulgaria since 2008, our team of 2,000+ professionals supports customers in 17 languages from Sofia, Varna, Burgas, and home offices.
We also support candidates relocating to Varna from other cities or countries.
Your Next Career Opportunity
As a Customer Support Specialist with German and English, you will play a key role in assisting customers via chat and email. You will be the first point of contact, providing friendly, empathetic, and professional support.
This is a non-voice project, with communication only with chat and email.
REQUIREMENTS
What You’ll Do
- Handle customer inquiries mainly via chat and email
- Accurately document all interactions in the CRM system
- Follow communication guidelines and internal processes
- Escalate complex or sensitive cases while keeping customers informed
- Work efficiently across multiple systems
Your Profile
- German at native level (C1–C2) and English at least B2
- Strong written communication skills
- Good computer literacy and technical understanding
- Detail-oriented, reliable, and well-organized
- Previous customer service experience is an advantage