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DESCRIPTION
Foundever is hiring German-speaking Customer Service Agents to join the baggage services team of a leading international airline.
This is a stable project with structured training and real opportunities for contract extension, within an international working environment in southern Spain.
Your responsibilities
• Handle inbound customer calls related to baggage management and tracking
• Provide clear, empathetic and solution-oriented support in German
• Accurately record customer information in internal systems
• Represent a major airline while ensuring a high-quality customer experience
What we offer
• Initial 4-month temporary contract, with real possibilities of continuation
• Full-time position: 38 hours per week
• Salary: €1,593.39 gross per month (German language bonus included)
• Working hours: 12:00 to 20:00
• Work schedule from Monday to Sunday, with alternating weekends off
• Fully paid and structured training (24 days)
- Training start date: 29 June 2026
• Onsite position in Seville (Los Remedios)
- Possibility of remote work 2 weeks per month after the adaptation period
Requirements
• German and Spanish at C1 level or higher
• Confident use of IT tools
• Residence in Seville or willingness to relocate
• Previous customer service experience is welcome but not required
Why Foundever
At Foundever, we invest in your professional and personal growth through a comprehensive wellbeing approach:
• Move Well: fitness routines and healthy habits
• Eat Well: nutritional guidance and resources
• Live Well: work-life balance, mindfulness and stress management
• Do Well: social impact and volunteering initiatives through Foundever.org
Build your career with Foundever in Spain while working for a globally recognized airline.
Diversity & Inclusion
Foundever is committed to equal opportunities, diversity and inclusion, with zero tolerance for any form of harassment or discrimination.
This recruitment process supports blind CVs.