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DESCRIPTION
Workster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in Europe.
This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e-bike to ensuring a smooth after-sales experience.
Your Role:
- Respond to customer inquiries via email, chat, and occasional phone calls.
- Assist customers in selecting the right e-bike based on needs, preferences, and budget.
- Provide accurate product details and personalised recommendations.
- Give updates on deliveries and handle after-sales issues (warranty, missing parts, adjustments).
- Escalate and resolve complex cases in coordination with internal departments.
- Suggest improvements to processes, FAQs, and customer success tools.
- Maintain high-quality communication and efficient handling of all requests.
- Ability to invoice as a registered freelancer or company (B2B setup required).
- Native or fluent German + strong B2 English.
- Previous customer support or client-facing experience.
- Independent, well-organised, and proactive problem solver.
- Comfortable working remotely and managing your own schedule.
- Positive, customer-focused mindset with strong communication skills.
- Interest in tech and e-mobility is an advantage.
- Flexible availability (shifts to be defined).
The Offer:
- Fully remote work from anywhere within Europe.
- Flexible working hours with autonomy over your schedule.
- Work with a multicultural, mission-driven, and innovative team.
- Training and ongoing product support provided.
- Competitive freelance compensation: 13.5–15.5 € per hour, with the first 2 weeks at 50% for onboarding.
- Start date: 30th March
- Shift details and final working hours: TBD.
Benefits:
- Competitive base rate
- Remote work across Europe, Worldwide
- Supportive multicultural team
- Dynamic and sustainable industry
Apply now!