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Senior Business Travel Consultant - Relocation to Portugal open_in_new
explore Remote , Portugal
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DESCRIPTION
Workster is partnering with a leading company in the field of business travel management, corporate cards, and expense solutions to recruit a Senior Business Travel Consultant to join their Lisbon-based Team. You will have a fantastic relocation package waiting to you to one of Europe's top capitals.
In this role, you will support corporate clients by organizing their travel arrangements – including bookings for flights, hotels, rail, and other travel services. You’ll ensure a seamless travel experience, assist with self-service tools, and ensure compliance with company and customer travel policies.
Work Model: Full-time – hybrid from Lisbon.
Your Responsibilities:
- Provide customer service to corporate clients via phone, email, and chat
- Assess customer needs and travel preferences efficiently
- Manage complex bookings: flights, trains, hotels, rental cars, etc.
- Assist with self-service platforms and travel apps
- Ensure compliance with SLAs and quality standards
- Follow global travel and compliance policies
- Share feedback on service improvements and internal processes
- Participate in team meetings and discussions on travel industry trends
- Meet attendance and performance targets
REQUIREMENTS
Your Profile:
- Italian level C1 (spoken and written) and C1 English
- Minimum 5 years of experience in business travel consulting (including flights, trains, hotels)
- At least 3 years of experience working with a GDS system (e.g., Sabre, Amadeus, Galileo) – mandatory
- Previous experience in customer service or contact center is a plus
- Confident with tools like Gmail, Zendesk, Slack, and Salesforce
- Willingness to work shifts (Monday–Sunday, between 7:00 and 23:00)
- Strong multitasking, problem-solving, and organizational skills
- Professional and empathetic communication style
- Additional language skills (e.g., French, Italian, Spanish) are an asset