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DESCRIPTION
THE WOW
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hybrid Work From Home (WFH) model.
We want you to excel in the following:
- Help Estonian-speaking customers via e-mail, chat and telephone
- Work together with your team to reach the best customer satisfaction (including other KPIs)
- Translate promotional texts and/or customer surveys in your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
REQUIREMENTS
- Written and verbal communication in both Estonian and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face-to-face, online or via phone calls
- Multi-tasking and time management