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Digital Trust and Safety Specialist with Albanian and Englis open_in_new
explore Sofia , Bulgaria
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DESCRIPTION
*Please note that these positions are based in Sofia, Bulgaria. Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Digital Trust and Safety Specialist with Albanian and English, you will:
- Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks
REQUIREMENTS
We’re looking for someone with:
- High attention to detail
- Comfortable processing sensitive information
- Strong ability to defend decisions and provide context with logical reasoning
- Ability to identify patterns in behavior to enhance decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required qualifications:
- Fluent in Albanian
- B2 or higher English language skill