Icelandic-speaking Customer Service to Barcelona, Spain

Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

Support international travellers by clarifying service and payment inquiries

Communicate with customers and accommodation suppliers via email and phone

Ensure high-quality customer service by identifying and understanding customer needs

Mediate between parties and resolve issues with professionalism

Follow set procedures and accurately log all interactions

Work in a team-oriented environment to ensure service excellence

Candidate profile

Icelandic C2 level and advanced English proficiency

Excellent written and verbal communication skills

Strong PC skills (Office 365, CRM, internal platforms)

Problem-solving mindset and solution-driven approach

Motivated, goal-oriented, and customer-focused

Adaptable to changing priorities and business processes

Affinity with accommodation platforms

Previous customer service experience is valued

Employer offers

38.5h/week (Monday to Sunday), shift 09:00 - 20:00h

Temporary contract that goes to a permanent one after 3 months 

Relocation support is offered

Initial 3-week training with continued coaching

“Feel Good” program: Spanish lessons, team activities, quizzes

Private health insurance (upon permanent contract)

Flexible remuneration options after probation

27 vacation days a year (well above average) 

A dynamic, multicultural, and international work environment

Career development in a leading support department

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.