DESCRIPTION
Are you tech-savvy and fluent in French with a passion for problem-solving?
Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.
About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!
What will you do?
- Provide French-language technical support via phone, chat, and email
- Resolve customer issues and document all case information
- Ensure customer satisfaction across all support channels
- Handle customer escalations and follow documentation processes
- Collaborate with technicians and update ticketing systems in English
- Represent the company with a positive and professional approach
REQUIREMENTS
- Native-level French (C2) and fluent in English
- Previous experience in Customer service or Technical support is an advantage. but not required
- Excellent communication skills to simplify complex topics
- Patient, proactive, and team-oriented
- Highly confidential with sensitive information
- EU passport/ID or valid residence permit
OFFER
- Long-term accommodation option from the company in Lisbon or Porto
- Private health insurance with dental plan
- Work from the office in Lisbon or Porto
- Career growth and international opportunities
- Multicultural work environment with colleagues from 15+ countries
- Modern offices with employee discounts, events, and mobility options
ARE YOU THE PERFECT CANDIDATE?
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